Lovefilm suspiciously helpful support

Lovefilm have started using a new style envelope. Compared to the old ones (above), they are a pain to use. I thought I would let them know, and sent them this e-mail;

I just got one of your new style envelopes. They are dreadful! The zip part shreds, the tear off bit doesn’t tear off, and there is sticky bits left on it. Bring back the old ones.

and within 10 minutes I got back the following response;

We would like to inform you that we have forwarded your concern regarding the envelopes to our relevant department and they will do this for you as soon as possible.

I know I am influential, but I didn’t expect to get a promise that the company would do a U-turn and ditch the new packaging quite so easily! I’ll have to use my powers more wisely next time.

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